Mbi44 Privacy Policy — How We Protect Your Data
This document explains how mbi44 collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information We Collect
When you use the mbi44 platform, certain categories of information are collected to enable us to provide a secure, responsive and relevant service. We only collect information necessary for the stated purposes and do not gather data beyond what is needed to operate the platform.
Name, email address, phone number, date of birth and password provided during registration. This information is used to verify your identity and manage your account.
Transaction details in MYR (RM/MYR), including deposit and withdrawal records. Card numbers or bank account details are processed by registered third-party payment providers and are not stored directly by mbi44.
Device type, operating system, browser version, IP address, screen resolution and language settings. This data is used to optimise platform display across various devices, including Android and iOS phones.
Pages visited, time spent, games played, login frequency, and in-platform actions. This data is used to improve the user experience and detect abnormal usage patterns.
How Your Information Is Used
Mbi44 uses collected information solely for purposes related to delivering and improving platform services. We do not use user data for unrelated purposes without your explicit consent.
- Identity verification and account security: Ensuring every user is a verified individual and protecting accounts from unauthorised access.
- Financial transaction processing: Accurately verifying and recording all deposits and withdrawals in MYR.
- Customer support: Providing relevant assistance and resolving issues based on account history and user activity.
- Legal compliance: Meeting compliance requirements including fraud prevention, anti-money laundering and age verification.
- Platform improvements: Analysing usage patterns to improve interface design, loading speed and the overall mobile experience.
We do not sell, rent or disclose your personal information to third parties for marketing purposes without your consent.
Cookies & Tracking Technologies
The mbi44 platform uses cookies and similar tracking technologies to enhance user experience, maintain login sessions and analyse platform traffic. Cookies are small text files stored in your browser when you visit our platform.
Keeps you logged in during an active session. Automatically deleted when you close your browser.
Remembering your language, display and personal preference settings for a more consistent experience.
Collects anonymised usage data to help us understand how users interact with the platform.
You can control or disable cookies through your browser settings. However, disabling session cookies may affect login functionality and platform navigation.
Data Storage, Security & Sharing
Data Security
Mbi44 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your browser and our servers. Sensitive data such as passwords is stored in encrypted form and cannot be read directly by any party, including our own staff. Our servers are protected by firewalls and intrusion detection systems.
Retention Period
Active account information is retained for as long as your account remains active. Upon account closure, personal data will be deleted within a set period unless longer retention is required by law or for financial audit purposes. Transaction records may be kept for longer periods to comply with applicable legal requirements.
Third-Party Sharing
Mbi44 may share your information with selected third parties in the following situations:
- Payment providers: To process deposit and withdrawal transactions in MYR through licensed payment gateways.
- Technology providers: Parties that provide technical infrastructure, gaming software, or platform support services — bound by strict confidentiality agreements.
- Authorities: Where required by law or a valid court order, we will disclose the necessary information to the relevant authorities.
Your Rights as a User
As a mbi44 platform user in Malaysia, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. This request can be made through in-platform customer support.
If any information we hold is inaccurate or out of date, you have the right to request a correction through the account settings page or customer support.
You may request deletion of your personal data upon account closure, subject to record-keeping obligations required by law.
To exercise any of the above rights, please log in to your account and contact our support team. All requests will be processed within a reasonable timeframe. You may also refer to FAQ for further guidance on account and personal data management.
Policy Updates & How to Contact Us
Mbi44 reserves the right to update or amend this privacy policy at any time to reflect changes in platform practices, legal requirements, or technological developments. When significant changes are made, we will notify users via in-platform notifications or their registered email.
Users are encouraged to check this page periodically. Continued use of the mbi44 platform after any amendments are published will be considered acceptance of the updated policy.
If you have any questions about this privacy policy, how your data is used, or wish to exercise your privacy rights, please contact us via:
- Live chat within the platform after logging in
- Support email: [email protected]